LoadMaster Duplicate Function Issue
Issue Overview
- Operating System: Windows 10
- Software: LoadMaster
The user experienced an issue where attempting to duplicate a load in LoadMaster caused the system to freeze, requiring a full restart. Initially, a workaround was used by accessing the system via a coworker's computer, but this is no longer a viable solution.
Resolution Steps
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Reset Citrix Profile
Contact the PIT-HCL-EUS-GLOBAL-CitrixSupport-L3 team. Request them to reset your Citrix profile, as this can help clear any corrupted configurations or cached data that might be causing the problem.
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Clear Browser Data
Open the browser being used to access LoadMaster. Go to browser settings and clear all cookies and cached data to remove old session information that may be interfering with the system's performance.
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Disconnect External Monitors
Remove any external monitors connected to the system. This will ensure that LoadMaster displays only on the main screen, avoiding display issues that might arise from using multiple monitors.
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Validate LoadMaster Functionality
Launch the LoadMaster on the main screen. Confirm that all functions, including the "Duplicate" feature, work as expected and that the system no longer freezes.
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Reconnect External Monitors
Once LoadMaster is validated to work properly on the main screen, reconnect the external monitors. Ensure that LoadMaster displays correctly on all monitors.
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Recheck Application Behavior
Relaunch LoadMaster after reconnecting the monitors. Verify that the application works smoothly and without issues across all screens.
Conclusion
This set of steps should resolve any issues with the LoadMaster duplicate function freezing the system.